General Terms and Conditions

Payment and Delivery Terms

Payable within 14 days net without deduction. All prices plus statutory VAT.

Minimum order value €500.
Free delivery within Europe for orders of €1,000 or more.

Electronic Communication

The primary communication channel is electronic. You will receive documents such as order confirmations, invoices, etc. by email to the address you have provided. Separate postal dispatch of documents does not take place as standard.

Backorders

When non-stock items are ordered or pre-ordered, they will be placed on backorder.
As soon as the goods are available again and the minimum order value (€100) is reached, the goods will be shipped.

1. Notification of Defects

The buyer is obliged, in accordance with Section 377 of the German Commercial Code (HGB), to inspect the goods immediately upon receipt and to report any defects, transport damage or discrepancies in text form. Obvious defects must be reported in writing no later than 5 working days after delivery. Complaints made at a later date cannot be considered.

2. Proof of Complaint

Each complaint must be supported by the following documentation:

• Photographic evidence of the damaged goods and/or packaging 

• Fully completed complaint form, which we will provide on request.

  Incomplete complaints cannot be processed.

3. Damaged Packaging / Transport Damage

• Packaging damage with partial impairment of saleability (e.g. visible creases, dents):

  A credit note of 40% of the value of the goods will be granted. A claim for replacement exists only by individual agreement.

• Heavily damaged packaging or transport damage that significantly impairs saleability:

  We will provide replacement or, if requested, issue a credit note for the full value of the goods.

4. Defects in the Product

In the event of damaged or faulty products, we will, at our discretion, provide subsequent performance (replacement delivery) or issue a credit note for the value of the goods.

5. Returns

The return of defective goods is only permitted after prior coordination and will be at our expense. Carriage-forward (freight collect) returns will not be accepted.

Default of Payment

In the event of default of payment, interest will be charged at 8% above the discount rate of the Deutsche Bundesbank.

Online Orders

For orders placed via the website, the same conditions apply as for orders placed by telephone or email. A binding legal transaction is only concluded upon issuance of an order confirmation.

New Customers

New customers are requested to provide us with a copy of their business registration or commercial register excerpt with their first order.

Prices

All prices are exclusive of statutory VAT. All prices are subject to change – due to the long validity of our price lists, we reserve the right to adjust prices.

 

Distribution Restrictions for Products of the “Tonecheer” Brand

The resale of products of the “Tonecheer” brand is subject to special distribution conditions:

1. Sales Platforms:

The sale of “Tonecheer” products via the Amazon platform (including all country domains such as amazon.de, amazon.fr, etc.) is expressly prohibited. This applies both to direct sales by the customer and to sales via third parties.

2. Domain Use:

Customers are not permitted to operate or use their own domain that contains the brand name “Tonecheer” (e.g. tonecheer-shop.de, tonecheer.eu, etc.). Such use is reserved exclusively for the brand owner and/or authorised exclusive partners.

Any violation of these provisions may lead to the immediate termination of the business relationship as well as legal action. We ask for your understanding that we must take these measures to protect the brand and to comply with international distribution guidelines.

Legal Information

The delivered goods remain our property until payment has been made in full. In the event of default of payment, we are entitled to withdraw from the contract and demand the return of the goods or, in the event of resale to third parties, to assert our claim to the existing receivable. The original debtor is obliged to inform their customer of the assignment of the claim.

The costs of return shipment in the event of default shall be borne by you and must be reimbursed.

All of our offers are subject to change and therefore not legally binding. Acceptance takes place through order confirmation or upon receipt of the goods.

Commercial register court: Regional Court of Bonn

Owner: Yao Xia, place of jurisdiction Bonn

Bonn, 2024